Refund policy

At Frothii, we take great care in providing premium-quality matcha powder. Due to the nature of our product, all sales are final, and we do not accept returns or issue refunds.

However, if you receive a damaged or incorrect item, email us at admin@simplyfrothii.com. Our team will review your case and respond within 5 business days. 

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
📸 Photos of the damaged or incorrect product
📦 Your order number and a brief description of the issue

How to Report an Issue

1️⃣ Email us at admin@simplyfrothii.com within 48 hours of delivery
2️⃣ Attach clear photos showing the damage or incorrect item
3️⃣ Our team will review your request and respond within 5 business days

We appreciate your understanding and support! If you have any questions, feel free to reach out to admin@simplyfrothii.com.

💚 Thank you for choosing Frothii!