Shipping policy
At Frothii, we’re committed to delivering fresh, high-quality matcha powder across Singapore. Below are our shipping details to ensure a smooth experience.
Order Processing
📦 Processing Time: Orders are processed within 1–2 business days (excluding weekends and public holidays).
📨 Once shipped, you’ll receive a confirmation email with tracking details.
Shipping & Delivery
We currently only ship within Singapore.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 2–4 business days | $4 |
| Free Shipping (Orders > $60) | 2–4 business days | Free |
🚚 Delivery times may vary due to weather, public holidays, or unforeseen circumstances.
Shipping Fees & Free Shipping
- Shipping costs are calculated at checkout based on your order.
- Enjoy free shipping on orders over $60.
Urgent Deliveries
Need your matcha ASAP? We may be able to help with urgent orders—email us at admin@simplyfrothii.com, and we’ll do our best to assist you! ⚡
Delivery Issues
📌 Please ensure your shipping address is correct before placing an order.
🚚 If your package is marked as delivered but not received, check with your building management or contact the shipping carrier.
📦 Frothii is not responsible for lost or stolen packages once they are handed over to the courier.
Want to Try Frothii Outside Singapore?
We currently do not offer international shipping, but if you really want to experience our matcha, email us at admin@simplyfrothii.com, and we’ll see what we can do! 💚